September 11, 2018 Baltimore, Maryland 








SEPTEMBER 11, 2018 1:00PM - 8:00PM

While both supply and demand are up, Baltimore’s hospitality industry is still feeling the financial hit from 2015’s protests and violent unrest. The only way to come back is to change the perception of the city. Visit Baltimore, the city’s CVB, has a campaign out to convince the city and state to build a new convention center, which would drive business dollars back into the economy. Baltimore’s City Council is also working toward attracting meetings and conferences currently scheduled in North Carolina looking to move due to the recent passing of House Bill 2.


1. Hear from revenue and operations experts on game-changing ways to positively influence your ROI

2. Network with local developers, investors, owners, and expert consultants to help you maximize profits on your current property OR meet with new prospects to find your next deal

3. Dive deep into the Baltimore market plus its surrounding secondary and tertiary markets currently driving demand

"Baltimore hoteliers have an unprecedented opportunity to play a part in the revitalization of the city's tourism industry following the civil unrest of 2015. The Hotel ROI Conference will show those hoteliers how to best capitalize on that opportunity and on Baltimore's current healthcare-industry surge." - Jagruti Panwala, Vice Chairwoman, AAHOA

2018 Confirmed Speakers

Bill Duncan, Global Head of the All Suites & Focused Service Categories, Hilton Hotels

Bill Duncan serves as the global head of the All Suites and Focused Service Categories, meaning he oversees Embassy Suites by Hilton, Homewood Suites by Hilton and Home2 Suites by Hilton (All Suites) along with Hampton by Hilton, Hilton Garden Inn and Tru by Hilton (Focused Service). In his role, Duncan leads the integration of core management functions, and development of long-term shared operational, performance and growth strategies for the All Suites and Focused Service Categories. Collectively, the All Suites brands have a global footprint of more than 800 properties (one of the largest portfolios of all suites inventory in the world) while the Focused Services brands boast more than 3,000 properties worldwide.

Duncan is a hospitality industry veteran with more than 25 years devoted to all suites hotels. He began his career at Embassy Suites, where he spent more than a decade serving in various management, hotel performance support and sales roles.

Prior to his current position, Duncan served as Global Head, All Suites Brands and Global Head of Homewood Suites and Home2 Suites, the extended-stay hotel portfolio for Hilton. During this tenure Duncan established Homewood Suites as the leader in the upscale extended-stay segment, growing it into a global brand with a footprint of more than 400 hotels, and upholding the brand's award-winning customer satisfaction culture - including leading the brand to six consecutive "Top Extended Stay Hotel" honors from J.D. Power & Associates. He is also responsible for the introduction of Home2 Suites, which has been one of the fastest growing brands in Hilton's history. Home2 Suites celebrated the 200th hotel opening in 2017, just six years after the brand's debut.

Deeply engaged in both professional and civic organizations, Duncan has been recognized for several industry and community awards throughout his distinguished 30-year career, including the Hospitality Sales & Marketing Association's "Top 25 Extraordinary Minds in Sales & Marketing," and the Memphis Corporate Volunteer Council Executive Leadership Award.  In addition to his involvement with a variety of Memphis charities, Duncan is also the Executive Sponsor of Hilton's Memphis Community Outreach Program, for which he leads the strategic deployment of social responsibility programs.

Ben Seidel, President/CEO, Real Hospitality Group

Ben Seidel is president/CEO for Ocean City, MD-based Real Hospitality Group (RHG), a full-service hotel management company with offices in New York City and Ft. Lauderdale, Florida. 

In under seven years, Seidel has grown RHG to become one of the top 15 U.S. hotel management companies. The company has a portfolio that includes 100 hotels open and in development in key markets and resort destinations, with hotel product from Marriott International, Hilton, Hyatt Hotels Corporation, IHG, Wyndham Hotels & Resorts, Red Lion Hotels Corporation, Choice Hotels International, Inc., as well as independent luxury boutique hotels.

The CEO also serves as president of Marriott’s Owners Council for the Aloft brand, is a board member of the American Hotel & Lodging Association (AHLA) and is an active member of various hospitality boards and associations.

A graduate of West Chester University in Pennsylvania, Seidel has taught hospitality marketing and accounting management at the Central Connecticut State University’s School of Hospitality and is a current participant in the development of the School of Hospitality Management at the West Virginia University in Morgantown.

David Eisen, Director of Hotel Intelligence & Customer Solutions, HotStats

Vinay Patel